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Trouble with Google Account!
kodonohue
Member

What if I no longer have access to the email address that was associated with my phone?  How can I create a new email address to associate with my phone?

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Re: Trouble with Google Account!
vzw_customer_support
Customer Support

That is a great question, kodonohue. If the device has anti-theft protection enabled and it is requiring you to log into a certain account to complete set-up of the device, you will not be able to set up the device using another account.

 

PeterP_VZW

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Re: Trouble with Google Account!
kodonohue
Member

Thank you for your response.  So does this mean I cannot use the phone?  If I go to a Verizon store can they help resolve this problem?

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Re: Trouble with Google Account!
acraftylady2
Sr. Member

What do you mean by you don't have access to your gmail account?  Did you forget the password? 

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Re: Trouble with Google Account!
vzw_customer_support
Customer Support

That is correct, kodonhue. If you do not disable the anti-theft protection by using the same email address you had previously, the device will not be usable. The store will not be able to provide access to the device without having the original email and password used. 

 

EbonyR_VZW

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