Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trouble with Transfer Content app: Google play restricts "access all files" permission on Android 11

Verizon transfer content app works fine from my old phone (everything I want transferred is captured).  The process fails when it goes to write my documents and messages to my new phone.  Nothing is written, I believe because the app permission for files is set to "Media only". I do not even have the option for access all files.  I have tried deleting the content transfer app, and reinstalling hoping to reset the permissions. Again it only allows me to select none or media only. I have tried changing permissions in all of the correct ways and access all files never comes up.  I read Android 11 restricts access to all files almost universally. How can I get the documents and messages files from my old phone over to my new phone without "access all files" permission?  My new phone is a TCL 20 Pro 5G w/o a SIM card.  
Re: Trouble with Transfer Content app: Google play restricts "access all files" permission on Android 11
Sr. Member
Re: Trouble with Transfer Content app
Customer Support

We are here to help with any concerns you have about your content not transferring over to the new phone. Allow us to gather a few more details to be on the same page, what is the make/model of the old device?