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Unable to remove Background data restrictions
vroomvroom
Member

One of my favorite apps stopped working. It spins then says it cannot connect to server. I uninstalled, then went to google play to reinstall.Google play tells me my restrictions are on, but they are not. App finally uploaded  but I am having the same issue. Please advise

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Re: Unable to remove Background data restrictions
Ann154
Expert
Expert

Background data restrictions is controlled through the data usage settings. Did you check there?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to remove Background data restrictions
vroomvroom
Member

Yes, tried turning background data on and off,rebooted my phone,

uninstalled and reinstalled the app. Checked the date and time setting.

Cleared all the caches. It's not " synchronizing", spins through 3

times then says cannot connect to server. I can access through my email

and directly from their website. I am getting notifications from the

app, but when I click, it spins.

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Re: Unable to remove Background data restrictions
vzw_customer_support
Customer Support

We want to ensure everything is functioning properly. May we as if you have reached out to the app developer? Are all other apps working fine?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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