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Unable to use authentication code on second device
DandDThornton
Newbie
‎05-07-2022 06:49 AM

I have a new Samsung phone.  Message plus working fine.  My lap top and desk top now ask for me to input authentication code.   When I hit verify, it gives an error message.   Have uninstalled and reinstalled the app to no avail.   Help.

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Re: Unable to use authentication code on second device
vzw_customer_support
Customer Service Rep
‎05-09-2022 07:04 AM

Hi there, DandDThornton. Sorry to hear about any trouble using messaging plus. Are you using a web browser or the app on those devices?

- Henry

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Re: Unable to use authentication code on second device
DandDThornton
Newbie
‎05-15-2022 07:26 AM

The app

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Re: Unable to use authentication code on second device
vzw_customer_support
Customer Service Rep
‎05-17-2022 07:30 AM

Gotcha thanks for clarifying. Have you been able to uninstall and reinstall the program? Also are you able to view Message + online? https://www.verizon.com/support/knowledge-base-94861/ This is a new way of viewing your messages. 

-Amber

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