Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Unable to use authentication code on second device
DandDThornton
Member

I have a new Samsung phone.  Message plus working fine.  My lap top and desk top now ask for me to input authentication code.   When I hit verify, it gives an error message.   Have uninstalled and reinstalled the app to no avail.   Help.

0 Likes
Re: Unable to use authentication code on second device
vzw_customer_support
Customer Support

Hi there, DandDThornton. Sorry to hear about any trouble using messaging plus. Are you using a web browser or the app on those devices?

- Henry

0 Likes
Re: Unable to use authentication code on second device
DandDThornton
Member

The app

0 Likes
Re: Unable to use authentication code on second device
vzw_customer_support
Customer Support

Gotcha thanks for clarifying. Have you been able to uninstall and reinstall the program? Also are you able to view Message + online? https://www.verizon.com/support/knowledge-base-94861/ This is a new way of viewing your messages. 

-Amber

0 Likes