Update Issues
markdob17
Newbie

I cannot answer phone calls since the latest update to my Razr M.  Help?

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Re: Update Issues
tikibar1
Community Leader
Community Leader

When the phone rings, do you see a phone icon in the center of the screen?  If so and you tap it, do you then see a red phone icon on one side of the screen and a green icon on the other side of the screen?  If so, then drag that first icon to the green one to answer the call or drag it to the red icon if you want to send the call to voice mail.  Report back if you're seeing something different on your screen.

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Re: Update Issues
vzw_customer_support
Customer Service Rep

markdob17,

We want you to be able to answer your calls successfully! Is your screen not providing you the option to answer the call? What exactly happens when you try to answer the call. Please provide details.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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