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Upgrade Fee Policy
susantaylor33
Newbie
‎06-23-2019 04:20 PM

I just returned from the Verizon store where I went to buy a new phone.  I was told that I had to pay a $40 "upgrade fee" before I could buy a  phone from them.   Or, I could pay a $20 upgrade fee if I bought a phone from Verizon on-line.  What is wrong with this picture? -- paying Verizon for the privilege of then giving them money to buy a phone.  I consider this to be a poor business practice at the least and an example of corporate greed at the worst.

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Re: Upgrade Fee Policy
Ann154
Community Leader
Community Leader
‎06-23-2019 06:41 PM

An upgrade fee has been charged since April 2012. It was recently revised this year to have the fee changed to $40 for an in store purchase and $20 for online purchases.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrade Fee Policy
Ann154
Community Leader
Community Leader
‎06-23-2019 06:42 PM

Also all the major carriers charge an upgrade fee and have been doing so long before 2012. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrade Fee Policy
glitchedpixel
Specialist - Level 1
‎06-23-2019 06:54 PM

No one is stopping you from buying your phones online.

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