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Upgrade Fee? Verizon should pay me!
ehsd
Member

Bought a new phone. Tried to activate on website. Five hours and two chat sessions later I finally have a working phone.

In the end the associate told me the sim number in the system was incorrect. But it was correct on the website. I entered all the info correctly at the website. Double and triple checked before starting chat.

Now this cruddy company has the nerve to charge me $40 for wasting five hours of my life!

 

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Re: Upgrade Fee? Verizon should pay me!
vzw_customer_support
Customer Support

I'm sorry to learn that it took so long to get your new device activate, ehsd. We want to always make sure that you have a quick and easy experience with getting a phone activated. I've sent you a Private Note. Please respond to that message. KevinR_VZW

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