Upgrade operating system
hexie45
Enthusiast - Level 2

I received a email stating too upgrade and to go to Verizon that it would have detailed information on how to download? I have been looking for two days and haven't had any luck locating out. Or can I find a download link. It does have a link but doesn't take you too either? Please help Donna

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Re: Upgrade operating system
Heretic1989
Specialist - Level 2

Sounds like a scam to me. If and when there's an OS update for your phone it'll be OTA. You can always check in your phone's settings for that.

Re: Upgrade operating system
hexie45
Enthusiast - Level 2

Oh man thanks for the info! I never even thought of that. Sure liked legit to me. LolOnce again thanks Donna

Sent from my Verizon Wireless 4G LTE smartphone

Re: Upgrade operating system
Heretic1989
Specialist - Level 2

You're welcome. Smiley Happy

Re: Upgrade operating system
vzw_customer_support
Customer Service Rep

It's important that you are able to apply any available software updates to your device, hexie45. It is strange that you received an email for a software update. As Heretic1989 has mentioned, you can always check for an available update via your device settings. If you are unsure of how to check this, please provide your device model so we can provide steps.


Normally if you receive an email about an upgrade from Verizon, it's referring to a device purchase offer. You can always contact 800-922-0204 to find out if there are promotional offers available on your account or regarding emails you receive from us.


AndreaS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Upgrade operating system
Jeckel420
Enthusiast - Level 2

Yeah I downloaded the lollipop update on my Galaxy s4 and now I  can't make or receive calls and since I'm prepaid there's nothing Verizon can do...they told me to put it in airplane mode and reboot it..I took my Sim card out and put it  in  my friends note 3 and it works fine so it's definitely a phone issue I rebuilt it 5 times now and nothing I'm actually using magic jack to make calls...I wanna kitkat or marshmallow build maybe that will work I'm not  rooted and I have all the stagefright problems bottom line they told me go buy another phone like I got 3 bills laying around...disappointed!!!

Re: Upgrade operating system
vzw_customer_support
Customer Service Rep

Jeckel420, we want to make sure that you're getting the help that you need. I do apologize, but I would recommend on reaching out to our Prepaid team directly for further assistance. They can be reached toll free at 888-294-6804.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Upgrade operating system
ClayKirby
Enthusiast - Level 3

@Heretic1989  Why would a scam tell you to go to Verizon for info?  Maybe a scam if it directed you to some other site but not to Verizon.  Verizon's web site does have information on detailed instruction for how to update you phone.  It's under the section for device support for your particular device.

Re: Upgrade operating system
Heretic1989
Specialist - Level 2

There are countless stories, true ones at that, about scammers that have created a website(s) that look just like a company's official website.

And not only that. VZW didn't send me an e-mail informing me of the 24B or 23C updates.

I found out about those two updates by visiting the tech websites that i usually visit. From there, i went into my phone settings to check if it's true.