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Using Remote desktop over hotspot
spohnholz
Member

I am trying to use my remote VPN with a remote desktop connection over my verison Hotspot. The VPN tunnel shows enabled, but when I try to connect to the remote desktop it says that the remote device is not available. I can use this connection over any Wifi connection, just not over the Verison hotspot. The hotspot works fine otherwise. Can someont please help. Our IT people that the company uses, says that Verison doesn't support VPN remote desk top connections.

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Re: Using Remote desktop over hotspot
vzw_customer_support
Customer Support

spohnholz, we totally understand your concern and we know how important this is to you. I want to help in any way possible. Do you have a business or consumer account with us?

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Re: Using Remote desktop over hotspot
spohnholz
Member

This is a buissness account.

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Re: Using Remote desktop over hotspot
vzw_customer_support
Customer Support

spohnholz,

 

I appreciate the confirmation. To ensure you're getting the most effective assistance, it will be best to reach out to our Business Support team. You can reach out to our business department by dialing 800-922-0204 and enter a phone number from the account you're inquiring about. 

 

RyanC_VZW

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