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A few weeks ago, my phone stopped sending and receiving picture messages. I've been using Google Messages. I tried clearing the cache, then I did a battery pull, SIM and SD card pull. It started working again for a few weeks. Then stopped again. It gets stuck on "sending" and "message not downloaded". Tried the same procedure, and this time it didn't help. I tried a different text app - Textra. Didn't help. But if I revert to the LG Messaging app, it works fine. I HATE the LG messaging app though. Google Messages is by far superior. Any help would be appreciated.
EuroTechPaul, we want to ensure you can use your messaging app as desired. I welcome the opportunity to assist you with this matter. So that I can do so appropriately, I do need some additional clarification. Are you using the Google Hangouts app or the Android Messages app by Google LLC. Since Google doesn't have an app called Google Messages, I want to ensure we know exactly which application you're using so that we'll know how to troubleshoot that behavior. If you're able to attach a screenshot via these steps https://www.verizonwireless.com/support/knowledge-base-207779/ of what your Message app icon looks like, that will help a lot.
EbonyR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My apologies, I'm using Android Messages.
EuroTechPaul, thank you for the screenshot. I know how important it is to be able to send and receive pictures using the text messaging application you prefer to use. Don't worry. I am confident that we get this issue resolved for you. Have you tried uninstalling/installing the Android Messages application?
JacobV_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have uninstalled and reinstalled, also cleared the cache. As I've mentioned, only the native LG app and Verizon Message+ work. All others I've tried do not.