It is important to us that you are able to recover all of your information, WILBOL99 and i'd be happy to help you today. Let's go over a few details together and find an answer.
What was the operating system that was used to complete the back up? May we please have the make/model of your phone? Also, could you please describe the steps you took to back up your phone? Please provide a few additional details and we will be ready to continue helping.
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