There is an issue with the Verizon Cloud recently. See the other discussions on the community here.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Oh no! I know how important it is to get that information restored, JIMHES33. I hope whatever caused you to need the reset in the first place has cleared up. Let's focus on that back up information though. Are you seeing a specific error message and error code number when you're trying to restore? Are you able to log into your Cloud at www.vzw.com/cloud and see your content? With your WiFi turned off are you able to browse the internet?
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When I open the cloud app on my phone it says cloud performance
optimization initializing. You will be able to view your content shortly.
After 5 minutes or so it displays the message, Sorry we can't connect to
the Cloud service at this time.
When I log into the cloud via the web I can't get complete login. After I
enter my password it displays the message Page cannot be displayed.
I'm able to browse the internet content with WIFI turned off.
On Sun, Feb 5, 2017 at 8:27 AM, vzw_customer_support <
January 12 was the last time I was able to access cloud. Angry is an understatement. 8 visits with Verizon and 2 texts that problem had been resolved. NOT! Come on Verizon!
Cloud has been "Optimizing" now for two days. In another thread, their problem was resolved.
Now I cannot backup anything, since it is stuck at "Optimizing" which is a pain.
Disabled Cloud, which reverted to older version. Restarted phone, the tried Cloud without updating to newer version, made it to " Cannot connect to server "
Updated to newest version, now stuck on "Optimizing"
Sheesh, a fix please.
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We want you to be able to use Verizon Cloud fully. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Message for assistance.