Verizon Message+ won't send or receive pictures!?
joshdhart
Newbie

I have the Galaxy S6.

I keep getting the message: "sorry you cannot add this picture to your message" when I try to attach a picture.

And it won't receive ANY!

I already have cleared the app cache and data multiple times through the application manager, and it doesn't fix the problem.

I do NOT have any mobile data limits set either.

Please help!!

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Re: Verizon Message+ won't send or receive pictures!?
vzw_customer_support
Customer Service Rep

joshdhart,


That is definitely odd and we want to make sure your device is in working order. Are you aware if this occurs when using both WiFi or cellular data alone? Is the device currently up to date? Check by going into Settings and pressing System Updates. Also, can you verify your current Android and Baseband Version by going into Settings and then About Phone.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Message+ won't send or receive pictures!?
joshdhart
Newbie

I have tested both over WiFi and only cellular data. The phone is updated.

Sent from my Verizon Wireless 4G LTE smartphone



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