There are indeed a great many aspects of VZW that I agree "suck"...unfortuantely I have heard that those same problems exist at most other major wireless providers. Not sure what you are looking for but from what I hear, the mythical "great" cell phone company does NOT exist. I currently also have a Sprint phone for work and the coverage is a disgrace in comparison to VZW, for that reason alone I will stick with them.
Let me tell you a story about VZW that may help change your mind. I had signal problems in my home. We were dropping virtually every incoming and outgoing call. VZW Customer Support told me the solution was a 'network extender' to amplify the signal. The extender costs $250. The rep I talked with was willing to discount that price by 50%. I told her I didn't think I should have to pay more for service I should be getting with what I was currently paying. The rep checked my account and saw how long I had been a VZW customer (since 1994). After checking with her supervisor, she said she would give me the extender at no charge. Wow, I thought this was great.
The story doesn't end there. After receiving the extender, we still dropped most calls. The extender wasn't working. I called Customer Support again. They checked my Internet upload and download speeds. My upload speed was half of what was required for the extender to work. No one had told me the extender required a certain upload speed to work. I called my ISP, Time Warner Cable/Road Runner, and was told it would cost $15 a month more to increase the upload speed to meet the extender requirement. So, again I called Customer Support. The person with whom I spoke told me that because I had been such a loyal VZW customer, she would check with her supervisor about paying the additional cost for a year. Believe it or not, the supervisor agreed. I was given a $150 credit on my VZW account to cover the first year of the increased cost. I was very pleasantly surprised.
Big Red is big, but not so big to show concern for us 'little' guys. I was ready to switch carriers, but sure won't now.
I, too, am a long time vzw customer. For 15 years I have been with them. I, too, have always been very pleased with customer service. They have always been pleasant and very helpful and caring and nice. NOW I know why, because I have always been the model customer, payed bill on time, etc. Yesterday I spent an hour on the phone talking to 3 different reps. After that one experience, I will be severing my relationship with verizon when my contract is up. They define "fairweather friends" I lost my teaching job of 13 years about a year and a half ago. I still paid on time until last October, when I lost my unemployment and was unable to pay all my bills that month. I also was late in returning a defective phone after getting my replacement in the mail. They charged the full price to my acct and said they would reverse the charge once they received the phone. THEN, they cut my service due to unpaid balance. I called to say phone was on its way so they reconnected me. That week they cut my service a total of 3 times and always reconnected me promptly after my explanation. Yesterday, I saw a "reconnect fee" charged to my account. They charged a $15 fee for those 3 reconnections on each of my 3 lines. This is almost $150!!!!!!!!!!!!!!!!!!! Regardless of my excellent record with them, all the reps told me that due to my late payment in October, they will not reverse those charges. One rep even told me that they could, but won't. Therefore, I explained to them what a fairweather friend is and told them that this is the message I will be telling all that I come in contact with.
Big Red is big, and as long as you are the model customer without any hardships, they will be there for you. I will be switching carriers when my contract is up. I'm still seeking full time employment and will one day be back on my feet. I am so disgusted that as a long time client, I was treated like a leper.
Did you call finacial services when you couldn't pay your bill that month? Surely they would have worked something out or that's what I have heard. Do you think if you were with another company and didn't return the replacement phone on time they wouldn't bat an eye about it? I sure as heck bet they would and would do the same as verizon.
Ok so if there is problems getting cell singnal in someone's house then you hook a network extended up to your cable? We have time warner but we have no signal problems in our house with our verizon cells so don't need one but am just curious how it works. Sweet they gave you something thast costs $250 for free. Mary
I did talk to financial services, and they were nice and noted on the account that they were waiting for returned phone. Then, a short while later my service was suspended. Once explaining the situation to the rep, service was reconnected. At NO time was I ever informed of a $15 reconnect fee, nor that it would be applied to each of the three lines on the account. My issue is that they did this to me three time in one week!! When They wrote down the wrong tracking number and I was using their shipping materials. I feel like this was a scam, they knew the phone was on its way, had tracking info, and never informed me of a reconnect fee. Furthermore, if this is how they treat a longtime client that has one problem in 15 years, then I choose to spend my money elsewhere.
Oh if you search the forums you will see a reconnect fee is standard for each line on the contract but I think I have heard people calling and getting it waived so ask about that. I feel for ya they didn't tell you about it.
My Mom who is 84 decided to switch to time warner phone since she had them for basic cable and I guess she is getting a deal. She didn't tell me she was going to do this. They neglected to tell her if the power goes out so does her phone service and she has no cell phone. I knew this and if she would have asked me I would have told her that and it might have changed her decision but it's all hooked up now and she is keeping it as she didn't have long distnace before and now has unlimited to call family.
I just wish the rep would have informed her that time warner does not do a battery back up like verizon fios does because that might matter to someone who does not have a cell but neighbor knows she is switched over and we hardly every have power outages here unless a bad storm so he will check on her if one should occur. Mary
I have always known that verizon was a rip off. if it wasn't because verizon was one of the only companies that own towers in the area i currently live, i wouldn't have changed from t-mobile. there plans are outrages for this economy & the service sucks. i have only been with them for 3 months & have been to there store 6 times due to i never have internet connect -which is the reason i changed company because i needed my gps- I kid you not i restart my phone at least 3 times a day. i decided to try changing phones but the CS told me i would have to purchase another phone. i spent 1200 in one day to activate & buy new phones & this lady is seriously telling me she can not help me with my useless phone, that i will have to buy another useless phone. OH & on top of that i will have to pay $350 to break my contract for each phone.... WTF Like Seriously?!?!?!?