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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Up Starbucks reward not working
kjones44230
Member

I tried to redeem the Free Beverage from Starbucks reward today. I followed the directions and put the code in several ways and it said it was invalid. I tried chatting and messaging CS and they said I had to call. I can't call because I'm disabled and my phone doesn't work well inside the house. I can't get outside to call. I can't rely on anyone to do this for me. I got no help and no reward. That's pretty sad. All they need to do is tell them to fix the reward. Nope, they can't even do that. This is pretty sad that they can't give away a coffee for all the thousands of dollars we spend a year. 

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Re: Verizon Up Starbucks reward not working
Eva6
Member

Chatting with them doesn't work either unfortunately.  

Re: Verizon Up Starbucks reward not working
mike22050
Member

It’s not working for me keeps saying offer can not be validated oh well I should have just done the donate option like I usually do 😅

Re: Verizon Up Starbucks reward not working
irisnyc
Member

Yeah, I'm having the same problem (tried many times on phone and on two different browsers on desktop).  The "improvements" they made to Verizon Up are bogus.

Re: Verizon Up Starbucks reward not working
vzw_customer_support
Customer Support

We are concerned to hear you are having trouble with your Verizon Up Rewards and redeeming a reward. If you are still having issues taking advantage of an award you have been given, please contact our Verizon Up Rewards care team at 866-895-5579. Thank you. 

*Joshua

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Re: Verizon Up Starbucks reward not working
vzw_customer_support
Customer Support

 

We would be happy to assist you with your concern. Please private message us for further assistance.   *Mabell

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Re: Verizon Up Starbucks reward not working
SaltyS21U_User

@kjones44230 

Yes, Welcome to VERIZON CUSTOMER SUPPORT.... VERIZON AND ALL SUPPORT, 💯% COMPLETE JOKE!!

Just saying, everyone in America has the right to voice their opinions, and I will exercise my rights.

Salty... Oh, yes I am!!
Re: Verizon Up Starbucks reward not working
kjones44230
Member

I've tried many times and no one will help without me calling.

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Re: Verizon Up Starbucks reward not working
kjones44230
Member

@vzw_customer_support I guess you didn't understand tha part that says I can't call? I'm disabled and my phone doesn't work inside my house.

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Re: Verizon Up Starbucks reward not working
vzw_customer_support
Customer Support

Hi, Mike! Thank you  so much for bringing this to our attention, and no worries. Our customer service for Verizon Up can assist you with your Starbucks reward. Please contact them directly at 1-866-895-5579 Mon - Fri 8am - 8pm & Sat - Sun 8am - 6pm EST. Thank you so much for being a part of our family. We appreciate you!  

*Ana

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