I tried to redeem the Free Beverage from Starbucks reward today. I followed the directions and put the code in several ways and it said it was invalid. I tried chatting and messaging CS and they said I had to call. I can't call because I'm disabled and my phone doesn't work well inside the house. I can't get outside to call. I can't rely on anyone to do this for me. I got no help and no reward. That's pretty sad. All they need to do is tell them to fix the reward. Nope, they can't even do that. This is pretty sad that they can't give away a coffee for all the thousands of dollars we spend a year.
Yeah, I'm having the same problem (tried many times on phone and on two different browsers on desktop). The "improvements" they made to Verizon Up are bogus.
We are concerned to hear you are having trouble with your Verizon Up Rewards and redeeming a reward. If you are still having issues taking advantage of an award you have been given, please contact our Verizon Up Rewards care team at 866-895-5579. Thank you.
Yes, Welcome to VERIZON CUSTOMER SUPPORT.... VERIZON AND ALL SUPPORT, 💯% COMPLETE JOKE!!
Just saying, everyone in America has the right to voice their opinions, and I will exercise my rights.
Hi, Mike! Thank you so much for bringing this to our attention, and no worries. Our customer service for Verizon Up can assist you with your Starbucks reward. Please contact them directly at 1-866-895-5579 Mon - Fri 8am - 8pm & Sat - Sun 8am - 6pm EST. Thank you so much for being a part of our family. We appreciate you!