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Verizon login not working on HBO GO app
HUMCOL11
Member

I am unable to sign into HBO GO account using the Android app because the Verizon FIOS login screen goes all black with nowhere to enter my information. Every other provider's login screen pops up without a problem.

I have a Samsung Galaxy S7. I've already tried restarting my phone, uninstalling and reinstalling the HBO GO app, and combinations of these actions. No luck. Any suggestions for how to fix this?

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Re: Verizon login not working on HBO GO app
boringusername
Sr. Member

This is forum on Verizon WIRELESS not FiOS.

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Re: Verizon login not working on HBO GO app
rcschnoor
Sr. Leader
Sr. Leader

I have had this problem in the past. Go into the app manager and select HBO GO. Then select storage and clear data and cache. This has fixed this exact problem for me in the past.

Re: Verizon login not working on HBO GO app
vzw_customer_support
Customer Support

I love using the HBO GO application so I want to make sure this is up and running for you asap. Have you tried contacting Fios about your login predicament? If so what did they say?

 

NicholeK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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