Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Verizon removes Kyocera Duraforce Ultra 5G from website
Pocketful
Member

A few weeks after launching the phone it has been removed. The screen at times touches itself and is unresponsive. If you turn on "show taps" in the developer settings you can see when the  screen is touching itself and while it is touching itself it can open apps, jump to the next page, triple click to zoom the page or anything else that you might do with a finger. Hitting the power button and then unlocking the screen will often fix it. Sometimes swiping over the proximity sensor will stop at also. Kyocera and Verizon aren't saying anything.  

Re: Verizon removes Kyocera Duraforce Ultra 5G from website
vzw_customer_support
Customer Support

We are sorry to hear that you are having issues with your device, Pocketful. We still do have the Kyocera DuraForce Ultra 5G on our website. Here is a link: https://www.verizon.com/smartphones/kyocera-duraforce-ultra-5g-uw/ . Have you attempted to perform a Factory Data Reset on the device? Here is a link for assistance: https://www.verizon.com/support/knowledge-base-236254/

Re: Verizon removes Kyocera Duraforce Ultra 5G from website
acraftylady2
Sr. Member

They must have put it back because when you search or use the app it's there for sale.

0 Likes
Re: Verizon removes Kyocera Duraforce Ultra 5G from website
Pocketful
Member

For most or all of 3/31 and 4/1 the phone was missing from Verizon's web site including the business site. That was a drastic and unprecedented action. After less than a week of launching the website stated that it was unavailable to order. Some days later the website stated that it would ship someday late in March and a few days after that it stated that it would ship on April 1st. And then on March 31st it was removed. Does Verizon and Kyocera understand the problem? Is it a software or a hardware problem? At least two people on Reddit have done factory resets and claim it has not fixed the problem. At least two of the reviews on Verizon's website appear to have the same problem. And at least one other person on phonescoop has the same problem. There are likely many, many more. 

0 Likes
Re: Verizon removes Kyocera Duraforce Ultra 5G from website
Pocketful
Member

I accidentally touched the box that said this is a correct answer. If a moderator could fix that without removing all of the additional information I would appreciate it. Thank You

0 Likes
Re: Verizon removes Kyocera Duraforce Ultra 5G from website
Pocketful
Member

The problem is still happening.  I removed the SIM card  and did a factory reset.  I've been using it for a few weeks on Wi-Fi only.  I've also tested it in safe mode and with glove mode off and the problems still occur.  The screen still occasionally freezes/unresponsive or it  starts touching itself.  Further research shows this is not necessarily a new problem as some other phones have been dealing with this for a few years. Some refer to the touches as "ghost touches".  A dirty screen from fingerprint smudges and so forth can sometimes seem to make the problem worse but it can also happen with a really clean screen. 

0 Likes
Re: Verizon removes Kyocera Duraforce Ultra 5G from website
sf72
Member

I had the same problem and left a review on Verizon and it was removed. Kyocera did see the review and their engineer did contact me.  They sent me a new phone which has worked lie it is supposed too.  Call them and have them send you a new phone.  They are aware of the ghosting issue.

Re: Verizon removes Kyocera Duraforce Ultra 5G from website
Lanny177
Member

I am having this same issue it's causing the phone to be difficult to use.

Re: Verizon removes Kyocera Duraforce Ultra 5G from website
mama23dogs

@Lanny177 

it’s under warranty!   Call about getting a replacement 

0 Likes
Re: Verizon removes Kyocera Duraforce Ultra 5G from website
Lanny177
Member

I looked in to it they want me to pay extra for shipping and processing it bugs me because this is a common issue with this phone. I payed close to 1000 for now they want me to pay more money to get it fixed when it's only 3 months old.