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Verizon transfer App keeps crashing
dh707
Member

trying to transfer from Droid xt1254 to newly purchased Moto G power. Every time I get to pairing step the verizon transfer app crashes on Moto G

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Re: Verizon transfer App keeps crashing
Tigerstep
Sr. Member

Your Google account syncs the important stuff like contacts, calendar events etc. For photos, I prefer phones with a micro SD card for easy transfer. Alternatively, Google has its own cloud service.

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Re: Verizon transfer App keeps crashing
vzw_customer_support
Customer Support

Saving your pictures and personal information is essential, and we would be more than happy to help you today. What app are you currently using to save your information? 

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Re: Verizon transfer App keeps crashing
vzw_customer_support
Customer Support

Good afternoon, dh707! Congrats on your new Moto G Power! We want to make sure that you are able to successfully transfer everything from your old device. I know you mentioned that you are utilizing the Verizon Wireless Content Transfer App. Can you tell us at what exact step the app crashes? here is a link for assistance: https://www.verizon.com/support/smart-setup/android-android/transfer/?adobe_mc=MCMID%3D4898137055590... . Is the Moto G up to date on the most recent software version?

 

MarshallP_VZW

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