Over the last couple days, I have not been able to play a youtube video through the app, or any video using either the Chrome or Dolphin browser.
The error I get from youtube is "Connection to server lost. Touch to retry." and the one I get using the browsers (at various sites) is "sorry, this video cannot be played".
I've uninstalled/reinstalled youtube and the the Dolphin browsers. I've recycled power to the phone. I am connected to 4g and/or wifi. Also, the video playback on Netflix works just fine. It just seems like whatever controls the phones video playback is not working. Can someone help?
I know being able to use your phone as you're use to or supposed to is very important migaux! Let's get your videos/internet working. Which device do you have? Did you recently download new apps or software? Please elaborate. We need a few more phone details to proceed with next steps to troubleshoot.
Thank you,
VanessaS_VZW
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