Voice mail

[Gestexas51]

Keeps saying oops problem with voice mail.  Help please

[Ann154]

Your phone model? Do you have 4G or a wifi connection at the time of the error?

[Gestexas51]

Samsung Galaxy. I go between wireless and 4G. I have not noted when the error happens. Probably 4G

[vzw_customer_support · Accepted solution]

Gestexas51,

Thanks for reaching out to us on the community forum. We understand this is a major concern for you and we want this resolved as quickly as possible. What we would recommend doing is turning off the WiFi first, so we can eliminate that as a possible issue. Then please power the phone off for two minutes and power back up. As long as you show a 3G or 4G connection at that time, please try using the voicemail app again. Please let us know if you see the same result or if something different happens.

EricW_VZW
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[Ann154]

There are at least seven different active Samsung Galaxy phone models. Can you be more specific?