Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Voice mail
Gestexas51
Member

Keeps saying oops problem with voice mail.  Help please

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Voice mail
vzw_customer_support
Customer Support

Gestexas51,


Thanks for reaching out to us on the community forum. We understand this is a major concern for you and we want this resolved as quickly as possible. What we would recommend doing is turning off the WiFi first, so we can eliminate that as a possible issue. Then please power the phone off for two minutes and power back up. As long as you show a 3G or 4G connection at that time, please try using the voicemail app again. Please let us know if you see the same result or if something different happens.


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: Voice mail
Ann154
MVP MVP
MVP

Your phone model? Do you have 4G or a wifi connection at the time of the error?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Voice mail
Gestexas51
Member

Samsung Galaxy. I go between wireless and 4G. I have not noted when the error happens. Probably 4G

0 Likes
Re: Voice mail
vzw_customer_support
Customer Support

Gestexas51,


Thanks for reaching out to us on the community forum. We understand this is a major concern for you and we want this resolved as quickly as possible. What we would recommend doing is turning off the WiFi first, so we can eliminate that as a possible issue. Then please power the phone off for two minutes and power back up. As long as you show a 3G or 4G connection at that time, please try using the voicemail app again. Please let us know if you see the same result or if something different happens.


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Voice mail
Ann154
MVP MVP
MVP

There are at least seven different active Samsung Galaxy phone models. Can you be more specific?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes