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Voicemail setup shouldn't be this hard
ncgator83
Member

I've been trying to get voicemail set up on my Galaxy A51. It asked me for a voicemail password - which I never had.
I was on the phone with a rep for more than an hour today and she couldn't figure it out.
I found a place on the website to change the password - but I kept getting the dreaded "Can't complete your request, blah, blah, blah" message.
Then I tried to set a password in the MyVerizon app. Same problem.
Does anything at Verizon work? I get that passwords are important, but to make it impossible for people to even SET their password is the epitome of cruddy customer support.

Re: Voicemail setup shouldn't be this hard
Tigerstep
Sr. Member

Wow..that rep must be new because resetting a voicemail password os literally a 5 second click and you're done. Default should be the number 1 followed by the last 4 of your number.

Re: Voicemail setup shouldn't be this hard
vzw_customer_support
Customer Support

ncgator83, we agree it should not be that difficult. Has this been resolved? By default the VM password will be 1 followed by the last 4 digits of your phone number. 

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Re: Voicemail setup shouldn't be this hard
ncgator83
Member

No, it has not been resolved. I tried using 1 +the last four of my number and got a message that it was not a valid mailbox number. I have tried MULTIPLE times to change the mailbox number online and on the MyVerizon app. Every single time it tells me that the request can't be completed at this time. EVERY TIME! Can you tell that I'm really frustrated?

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Re: Voicemail setup shouldn't be this hard
ncgator83
Member

Unfortunately, that didn't work. Thanks, though.

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Re: Voicemail setup shouldn't be this hard
ncgator83
Member

Voicemail password.jpgThis is what I see every time I try to set my mailbox password

Voicemail password.jpg

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Re: Voicemail setup shouldn't be this hard
ncgator83
Member

And why couldn't the rep at the Verizon store figure this out? Something as common as email should be an easy fix. The best explanation she could give was that the magnet on the back must be causing the problem.... There is no magnet on the back. I felt like she didn't really feel like investing any time in me and just wanted me out of the store.

I am not impressed, Verizon.

Re: Voicemail setup shouldn't be this hard
9wood
Sr. Member

@ncgator83  do agree with you it should not be do difficult to set up or change a password and the rep in store has no clue probably just a sales person and nothing else only thing I can think of which may or may not work is do you see a forgot password or something like that where they email or text a link or something to change password i.e email for example had this may also apply here

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Re: Voicemail setup shouldn't be this hard
ncgator83
Member

Nope. I don't see any forgot password options. Thanks.

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Re: Voicemail setup shouldn't be this hard
vzw_customer_support
Customer Support

ncgator83, we appreciate all your efforts in setting up your voicemail and want to make sure this gets resolved today. If we may ask, are you opposed to simply using the Visual Voicemail app on your Galaxy A51? 

 

We ask as Visual Voicemail comes standard on your phone at no additional cost and using a voicemail password is not required when using Visual Voicemail.

 

We've sent you a private message so we can further assist with setting up your voicemail. Thank you.

 

 

AlanS_VZW

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