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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Voicemail
Fritoqueen
Member

Voicemail keeps stopping

 

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Re: Voicemail
jav6
Leader

@Fritoqueen wrote:

Voicemail keeps stopping

 


How are you accessing it, an app?

...Just another VZW customer...trying to offer some assistance...
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Re: Voicemail
vzw_customer_support
Customer Support

 

Thank you for reaching out. We would be happy to help in any way we can with your voicemail. Can you tell us more about what is happening or what you mean when you state is keeps stopping? ~Roger

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Re: Voicemail
Fritoqueen
Member

When I tty to open the app it blinks open then closes with the message "Voice-mail keeps stopping". I have cleared cookies, rebooted phone. I can dial 1 but I want the visual voice-mail.

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Re: Voicemail
Fritoqueen
Member

Yes, through the Verizon app. It will open then go back to home screen with the message "voice-mail keeps stopping ". I have tried rebooting phone and clearing cache.

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Re: Voicemail
vzw_customer_support
Customer Support

Hello! Thank you for that information. There are a few troubleshooting options we can do on your device to get your voicemail working again! I know it's super important having access to it. Let's take a look at the account to see what can be done! How does that sound? Just send me a message back, and we'll be standing by!

*Angela

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Re: Voicemail
vzw_customer_support
Customer Support

Have you checked to see if a Software Update is needed on your device? Have you tried a Network Reset? If not, what type of device do you have? Typically, that helps get the device back on the network. 

*Angela

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Re: Voicemail
Fritoqueen
Member

Hello, good morning and thank you for getting back to me.

When I restarted the phone,  wouldn't it automatically update? Network reset??
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Re: Voicemail
Fritoqueen
Member

I juse did the network reset. Still won't open. I have version 1.0.09 in the app info there's an option to allow app to modify system settings.  Should I allow?

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Re: Voicemail
Fritoqueen
Member

Hello Angela.  I did the network reset.  I did the Google Pay Service update. I've allowed the app to modify system.  I retarted phone for the 5th time. Visual voice mail will not open

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