hello, i recently bought a htc rezound for $300 at a Korean-owned verizon store called "All Star Wireless Inc." located in *2716 W. Olympic Blvd.,#201 LA CA 90006* and im experiencing a problem with a phone alrdy. i noticed the problem 2 days after i purchased the phone
The issue is that there is a gap between the phone itself and the battery cover. the gap is located at the bottom right corner and at dark settings, i can see red light escaping. This is extremely frustrating because i use my "pinky finger" to hold my phone as leverage. Not only that, i JUST* bought it. The manager of the store had told me its a manufacturers problem. However, i suspect the same manager who attended to me when i purchased the phone had damaged the phone integrity when he repeatedly opened/closed the back cover (way over 5x times) BEcause he did not know what he was doing with the 4G chip.
What can i do to receive a new replacement, as the store does not seem to want to give me. Should i just call the Verizon company itself- and would they give me a replacement? i do not know how to handle the situation without letting myself feel cheated, Please Help.
I would call Verizon. Unfortunately, the store you purchased from may have their own return/replacement policy. Certainly couldn't hurt to contact Verizon, and I would be sure to give plenty of mention of the store you purchased from. If there is a record of the kind of service they give, I'm sure they will do something about it.