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When Restarting my HTC One m8, it gets to the verizon screen and then hangs. What's happening?
JOHSTU64
Member

During reboot, it goes thru the htc part fine but when it gets to the Verizon portion, it shows the red Verizon screen and then hangs forever.

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Re: When Restarting my HTC One m8, it gets to the verizon screen and then hangs. What's happening?
vzw_customer_support
Customer Support

JOHSTU64, sorry to learn of the issue with the reboot screen. Does it at any point get passed it or is this a permanent issue? How long have you had this phone? If this does not recover. I recommend doing a full factory reset. Here are the steps to do so:  http://vz.to/2ghjhui



AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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