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Where is the marshmallow update for the Moto X 2nd Generation?
SCNY72
Member

Where is the Android 6.x (marshmallow) update for the Moto X 2nd Gen?!?!?  You guys promote the phone and then abandon it already?!?  I chose this phone expecting to get the Android updates quicker and instead we are left in the dust for such a new phone!  Come on Verizon give us a reason to stay with you guys because you're service ain't that great.

[Personal information removed as required by the Verizon Wireless Terms of Service]
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Re: Where is the Android 6.x (marshmallow) update for the Moto X 2nd Gen?!?!?
Tidbits
Sr. Leader

Motorola dropped support for a lot of their device in NA. That includes their unlock and unbranded devices. This happened for the second time when the new company took over. I have 3 devices from Motorola that I ended up using other means to get the update since they dropped support. At this point my trust is wearing thin.

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Re: Where is the Android 6.x (marshmallow) update for the Moto X 2nd Gen?!?!?
vzw_customer_support
Customer Support

SCNY72, we know how important it is to be able to have the latest software for your phone. You can always check to make sure your phone is up to date here with this link http://vz.to/1NBi1vU
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Where is the Android 6.x (marshmallow) update for the Moto X 2nd Gen?!?!?
DigitalRules
Sr. Member

Never gonna happen thanks to Motorola. They are still supporting the reasonably priced Moto X Pure if your phone is not working correctly.

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Re: Where is the Android 6.x (marshmallow) update for the Moto X 2nd Gen?!?!?
Tidbits
Sr. Leader

Motorola dropped support for a lot of their device in NA. That includes their unlock and unbranded devices. This happened for the second time when the new company took over. I have 3 devices from Motorola that I ended up using other means to get the update since they dropped support. At this point my trust is wearing thin.

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Re: Where is the Android 6.x (marshmallow) update for the Moto X 2nd Gen?!?!?
SCNY72
Member

Thanks for the replies.  So sad that they continue to get away with this leaving the customer hanging to for us to shell out more money on new devices.  Guess while I have been ready to leave Verizon for many other reasons seems I'll have to start ruling out Motorola when I do decide to get something new since it's obvious we can't depend on them either.

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Re: Where is the Android 6.x (marshmallow) update for the Moto X 2nd Gen?!?!?
vzw_customer_support
Customer Support

Hi Scny72,


We would be heart broken if you decided to leave VZW. Verizon and Motorola work hard to ensure that you have the best device experience. Are you experiencing device issues? What other reasons have you wanting to leave the VZW family? We want to get this fixed asap.


Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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