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Where's My Trade-In Credit, Too?
MsFribble323
Newbie
‎10-08-2016 06:17 AM

I too traded in my Galaxy S5 by mail (after having it reset by Best Buy's Verizon staff, so I know it was unlocked & wiped clean) back in April, and have YET to receive any kind of credit on my bill (let alone the promised $200), nor have I received any gift card for some random amount.  The Trade-In status page is a joke - every time I enter my submission ID, I get "Please try again later. The system is currently unavailable." FOR SIX MONTHS?  A little help here, please - or at least a response, Verizon?

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Re: Where's My Trade-In Credit, Too?
vzw_customer_support
Customer Service Rep
‎10-10-2016 06:30 AM

MsFribble323,

I want to make sure you recieve everything you qualify for. Let's take a moment to review. Please respond to the email I have sent so we can get started.

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Where's My Trade-In Credit, Too?
mowiley
Enthusiast - Level 1
‎10-31-2016 08:53 PM

I have this same question. Please advise.

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