Re: Which Verizon phones do, simultaneous voice and data
Weth
Legend

Yes, if you see it in your account it is there. You confirmed you have the correct settings on in the phone?, and you are on 4G LTE? Remember this does not work if you do not have LTE. IF you have 4G off, you will not get simultaneous voice and data (your entry above seems to indicate you do understand that).

If this only happens when you are in Canada, that is the problem. While in Canada, you will not have HD Voice and Advanced calling support, so simultaneous voice and data will not work currently in Canada with all the newer phones.

Last year it may not have been turned on for the phone yet, but they have added support for several phones in the past year. Everything on the Verizon website indicates it should work with the LG G4.

You may want to turn all the settings off, remove HD voice from your account. Then re-add HD voice on your account, and while on LTE, turn the settings back on in the phone. I agree more hassle than it should be, but hopefully you can get it working.

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Re: Which Verizon phones do, simultaneous voice and data
acraftylady2
Specialist - Level 2

I don't use my phone in Canada so was just pointing out why I don't leave the 4G on all the time.  I seems most people I talk to leave it on and don't understand why I don't do that and think I am odd that way. I only turn it on when I need it.

Ok so then maybe this phone didn't have that feature when it first came out and now it does.  When I am in a 4g spot it definitely shows 4g lit up with the little LTE next to it.  I go into advance calling and check the box for HD voice.  I am out in the boonies right now in a 3g area so when I get home will remove from the account and add back and try again.  If it's supposed to work now then I will stop into Verizon and ask.  I need to go in anyway because after this 6.0 update then another update after that my battery life became horrible and I don't know how to see what's causing it.  Just sitting with no Wi-Fi or 4g on doing nothing after 10min 10% is gone.  Then if I send a text and check email it really starts declining fast only using it a minute.   Never used to be like this.  In December an update fried the phone so I had to send it to LG and they had to repair it but the battery issue only started after the 6.0 and a Verizon update after that.  Mary

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Re: Which Verizon phones do, simultaneous voice and data
acraftylady2
Specialist - Level 2

Ok I am back where there is 4g.    Went into the amazon app and removed HD voice, added it back then rebooted the phone.  Went to advanced calling and put a check in the box for HD voice and the little on off switch went to on.  Made a call and while in the call swiped from the top of the screen and hit the data button.  I get message not available while in volte call.  On the upside I can turn 4g on now, make the call and surf but that's not how I need it to work.  Last summer they told me I would have to just do it that way so it seems nothing has changed but if you are saying this phone is supposed to do that then I am at a loss as to what I am doing wrong or not.  Actually this is not as important now as it was last summer.  Right after I switched from the S5 I had to deal with a lot of doctors calling me at all times where ever I was and needed to turn the 4g on while in the calls as I was not around wifi.  It just figures everything happened after I wasn't using the Samsung any more and that feature worked perfect.  I will try any more suggestions if this is supposed to definitely work that way.   Mary

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Re: Which Verizon phones do, simultaneous voice and data
Weth
Legend

You must have data on first!   All the new phones will be like this.  You must have 4G on, see if you can get away from the feeliing you need to keep turning it on and off.  The phone is working as expected and does support voice and data together.  You can't turn on data during a call.  My phone is the same way, I had no idea that is what you were doing. Older phones that had 2 radios could do this, but since VoLTE is now out, all manufacturers are building the phone with one radio and will do voice and data together, but you have to go into a call with data on.

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Re: Which Verizon phones do, simultaneous voice and data
acraftylady2
Specialist - Level 2

Ok then not going to leave my 4G on.  The Samsung I could just turn it on and off while in a call.  I don't leave my data on because I travel into Canada a lot and I am afraid one day I may forget to turn it off or put the phone in airplane mode and data will get used or something.   That would just be my luck then get an enormous bill and a divorce to boot.  Mary

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Re: Which Verizon phones do, simultaneous voice and data
Weth
Legend

Why don't you just turn off data roaming, then you won't use data in Canada? Then you can leave LTE on like the phone is designed for.  Just leave the setting always off.

Data Roaming - LG G4 | Verizon Wireless

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Re: Which Verizon phones do, simultaneous voice and data
acraftylady2
Specialist - Level 2

It is off I just don't trust that something wouldn't go wrong, that's how my luck is.  It was nice on the Samsung to have the option to turn it on and off in a call as needed.  Now I just have to figure out what is sucking all my battery life after these updates.

Also does anyone know if the G5 has call blocking?  That is the other thing I miss on this phone that the Samsung had.  I am using an app but it doesn't work well and is not the same as having it built in but I want the G5.  In general I like the LG phones as my S5 I didn't care for in some ways.  I like that LG let's me make one nice back up file settings and all in case I have to wipe the phone out.  Mary

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Re: Which Verizon phones do, simultaneous voice and data
vzw_customer_support
Customer Service Rep

Acraftylady2 Trust me we understand the importance of a lasting battery. We can certainly help troubleshoot to help figure out what is using up the battery. I’m going to include a support link at the end of this post.
As for the call blocking, the phone offers call reject/ignore list. Instructions included in the first link. http://www.verizonwireless.com/support/devices/knowledge_base.html/204045 and this is the link for support. http://vz.to/1FNhrXd

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Which Verizon phones do, simultaneous voice and data
acraftylady2
Specialist - Level 2

Great glad to know I will have the call blocking if I get the G5.  Will have a look at the other link and see if that helps with the battery.  Never had trouble until this 6.0 update and the update that came after that so never had to deal with poor battery life before.   Mary

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Re: Which Verizon phones do, simultaneous voice and data
Weth
Legend

I Know I am giving unsolicited solutions, and just stay stop if you have had enough.  You should consider adding the TravelPass to your account to prevent unexpected charges crossing the border.  The most you would get charged is $2 a day if you forgot to turn off data or made some phone calls and for that you can use your plan data, minutes, and text in Canada.  I live near Mexico and have the same concerns you do.  That is what I do. 

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