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Why Am I Seeing A "Software Download Complete" Message?
timewarp
Member

I have started getting this popup box with no explanation in Windows 10:

Verizon trojan horse.jpg

A web search, followed by a search in this forum, suggests it is likely Verizon software of some sort. I do have a Samsung phone through Verizon, but there is no indication that this box is related to Verizon or my mobile phone. How can I check to make sure this is a bona fide Verizon message and not a Trojan horse?

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Re: Why Am I Seeing A "Software Download Complete" Message?
Ann154
Expert
Expert

What device is this on? Is your phone connected to this device?

To be honest, that looks more like a a notification from Windows for the Windows OS update.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why Am I Seeing A "Software Download Complete" Message?
bearone21
Leader

you've checked ok for something to download.

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Re: Why Am I Seeing A "Software Download Complete" Message?
kathy65793
Sr. Member

Do you have the software repair tool from Verizon that is what it looks like

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Re: Why Am I Seeing A "Software Download Complete" Message?
EdW_VZW
Verizon Employee

It is important to make sure you are safe when it comes to downloading software, timewarp. Let me partner with our wonderful and caring community members in looking for a solution. If you downloaded the software from us directly and it works on your device as it supposed to, you would be ok. However, what is the make and model of your device? What software version do you have on your device? Share more details so we can work further on this concern.

Thank you,

Ed W

Follow us on Twitter @VZWSupport

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Re: Why Am I Seeing A "Software Download Complete" Message?
Wizurd
Member

VZW Software Update looks like virus, VZ really should fix that

Check out that discussion here on Verizon's Topics.