Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why are my text messages still going to my old device?
smimon570
Member

Some calls and text messages are still going to my old gophone. Verizon says this is not possible, but it is happening. I called Verizon and I was told to power down the old phone for 24 hours and see if that works. It did not. I removed the sim from the old phone, messages are still not going to the new phone. Some calls are going to the old phone. So for now, I am carrying around two phones because I cannot miss any important texts or calls.

Labels (1)
1 Solution

Correct Answers
Re: TEXT MESSAGES AND CALLS STILL GOING TO OLD PHONE.
nicholasbranson
Sr. Member

You can check the status of your wireless number port at this site:

Transfer Your Phone Number - Switch to Verizon Wireless

Just enter your number in the blank and click on "Port Status." There may be some additional instructions for you there.

View solution in original post

0 Likes
Re: TEXT MESSAGES AND CALLS STILL GOING TO OLD PHONE.
Ann154
Expert
Expert

Turn off the old phone and call customer service at 1-800-922-0204 or *611 from the new phone. A portion of the port wasn't finished. They should be able to assist you in resetting the text message feature or forcing the port progress to complete.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: TEXT MESSAGES AND CALLS STILL GOING TO OLD PHONE.
nicholasbranson
Sr. Member

You can check the status of your wireless number port at this site:

Transfer Your Phone Number - Switch to Verizon Wireless

Just enter your number in the blank and click on "Port Status." There may be some additional instructions for you there.

0 Likes
Re: Why are my text messages still going to my old device?
Mystikl19
Member

Welcome to the club. Texts are going to my old phone Wich does t even have a sim in it! I'm wigged out. I also have Verizon..

Re: Why are my text messages still going to my old device?
KH-OrnEsh
Moderator
Moderator
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.