Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
TPRMB
Member

4G LG phone--I already checked the Settings_Sound & notification and the rest of the Volume settings and they are all on.  A few callers have complained that they can't hear my voice but I can clearly hear them.  I am sure that their phones are not the problem.  Has anybody else experienced this problem?  Any idea how to fix it? 

Labels (1)
0 Likes
Re: Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
DigitalRules
Sr. Member

Start with checking to see if "Advanced Calling/VOLTE" is turned on. If so, turn it OFF & see if that helps.

0 Likes
Re: Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
smith6612
Sr. Member

Check for Advanced Calling as mentioned above, but also check to see if there's any difference with speakerphone vs. non-speaker usage of the device. Many phones switch which microphone is in use when using speaker.

0 Likes
Re: Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
vzw_customer_support
Customer Support

We want your device to work flawlessly. We suggest that you follow this link to run some diagnostics: http://spr.ly/6589Bmf1V. Keep us posted of any changes.
RobertH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes