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Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
TPRMB
Member

4G LG phone--I already checked the Settings_Sound & notification and the rest of the Volume settings and they are all on.  A few callers have complained that they can't hear my voice but I can clearly hear them.  I am sure that their phones are not the problem.  Has anybody else experienced this problem?  Any idea how to fix it? 

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Re: Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
DigitalRules
Sr. Member

Start with checking to see if "Advanced Calling/VOLTE" is turned on. If so, turn it OFF & see if that helps.

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Re: Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
smith6612
Sr. Member

Check for Advanced Calling as mentioned above, but also check to see if there's any difference with speakerphone vs. non-speaker usage of the device. Many phones switch which microphone is in use when using speaker.

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Re: Why can I hear people calling me but they can't hear me? I am sure their phone volume is on.
vzw_customer_support
Customer Support

We want your device to work flawlessly. We suggest that you follow this link to run some diagnostics: http://spr.ly/6589Bmf1V. Keep us posted of any changes.
RobertH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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