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Why can't I fully access the internet when connected over wi-fi?
chrisindfw
Enthusiast - Level 2
‎06-04-2015 08:38 AM

I recently purchased a new modem to take advantage of higher speeds from my ISP. Since then, I have had issues with my phone connecting over wifi. The wifi and 4g indicator turn orange and I am unable to do some things online. I can surf the web, but if it is an email account it does not sync.

All of the advice online says to reboot the router, but this happens over and over.

Is there a setting that is blocking my phone and/or google services?

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Re: Orange wifi indicator
chrisindfw
Enthusiast - Level 2
‎07-14-2015 08:19 AM

The issue has been resolved.

The ultimate fix was to add port triggering for both TCP and UDP for port 5228. This is the port that google play uses to authenticate the phone. My new modem/router had a built in firewall so since I was unable to turn it off, I had to add the port triggering.

I have a VOIP cisco phone for my home business and the provider pointed me to the ports to fix an issue with the phone and it made me think about the google play port.

Thank you everyone!

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Re: Orange wifi indicator
vzw_customer_support
Customer Service Rep
‎06-04-2015 10:17 AM

We're glad you are here for help, but not too glad to see there is an issue with the WiFi.

Can we ask what phone you are using? Also, does the phone work while you are on a different WiFi network?


TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Orange wifi indicator
chrisindfw
Enthusiast - Level 2
‎06-06-2015 06:09 PM

I have the Droid Maxx phone with a C6300 modem/router.

I am able to get on other networks and was able to previously at home. Until I got the new 6300 router. I restored the factory settings and tried again with no luck. I hard coded my DNS entries in the wifi setup to see if that would help and it seems like it did, for a bit, and then went orange again.

What does the orange indicator mean?

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Re: Orange wifi indicator
MiiHere
Champion - Level 3
‎06-06-2015 06:16 PM

Do you have a computer connected to the Wi-Fi? Have you noticed it going in and out? Limited connection? Who's your ISP?

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Re: Orange wifi indicator
chrisindfw
Enthusiast - Level 2
‎06-07-2015 07:00 PM

The PC that is connected is fine. It is just mobile phones connected to the Wi-Fi.

From what I found online, the orange icon means that there is an issue with connecting to the DNS. Can anyone confirm?

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Re: Orange wifi indicator
MiiHere
Champion - Level 3
‎06-07-2015 07:08 PM

Do you have a firewall up on the router/modem?

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Re: Orange wifi indicator
MiiHere
Champion - Level 3
‎06-07-2015 07:09 PM

Have you checked to see if there is a new system update for you phone?

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Re: Orange wifi indicator
chrisindfw
Enthusiast - Level 2
‎06-10-2015 11:39 AM

My phone is on the latest version. No updates. I am not rooted nor have made customizations to the core software.

The modem/router does have a firewall but only allows incoming http traffic on port 80. Does Google Apps use a different port?

Screenshot_2015-06-04-10-31-40.png

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Re: Orange wifi indicator
Snn5
Legend
‎06-10-2015 11:49 AM

You can change your DNS to Google's servers, 8.8.8.8 and 8.8.4.4 or use DNSet app from Play Store to do the same thing.

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Re: Orange wifi indicator
chrisindfw
Enthusiast - Level 2
‎06-24-2015 01:03 PM

No luck. I set the 8.8.8.8 and 8.8.4.4 in my phone and in the modem itself. My wife's phone, which is also an android (different model) is not having issues.

I will see if the ISP can refresh my internet signal, maybe something is held up there.

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