Why can't I make calls?
akm97
Enthusiast - Level 1

Unable to make outbound calls this morning.  Try dialing out but all it does it dial, never actually connects

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Re: unable to make outbound calls. phone shows it's dialing but never connects
akm97
Enthusiast - Level 1

Turns out there was a tower down in my area.  Would have been nice to have been notified when I logged into my online Verizon account versus having to go to the store to be told about it.

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Re: unable to make outbound calls. phone shows it's dialing but never connects
vzw_customer_support
Customer Service Rep

Hi there akma97,

It's important that you get you back up and running, and able to call out again. How long has it been doing this? Is it everywhere or just in a certain area? What is  the zip code in the area?


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Re: unable to make outbound calls. phone shows it's dialing but never connects
aballcrusher
Enthusiast - Level 2

Have you tried to power cycle your phone by turning off, then on?

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Re: unable to make outbound calls. phone shows it's dialing but never connects
akm97
Enthusiast - Level 1

Turns out there was a tower down in my area.  Would have been nice to have been notified when I logged into my online Verizon account versus having to go to the store to be told about it.

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