Why can't I upgrade my Samsung Tablet 7.7?
Thark
Newbie

I keep getting the notice to download and install the ICS upgrade for my Samsung Tab 7.7, but the upgrade does not load.  Error ( Exclamation Point) over green android bot.

Battery at 100, plugged in and charging.  Strong WiFi signal

Unable to upload...

How do I upload ICS to my sch-I815

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Re: Samsung Tablet 7.7 - Cannot upgrade to ICS ERROR during attemped upload
vzw_customer_support
Customer Service Rep

Thark,

Let's get that software downloaded for you. You can go to this website on a computer and download this and plug the tablet up and download the software. The website is samsung-kies.softworld.com. Keep us posted.

RobinD_VZW

Follow us on twitter @VZWSupporto

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Re: Samsung Tablet 7.7 - Cannot upgrade to ICS ERROR during attemped upload
vzw_customer_support
Customer Service Rep

Good morning Thark,

Thank you for reaching out to us today! Let's see what we can do to get this update downloaded onto your tablet. Is there any kind of wording that comes up when you get the error? Or is it just the exclamation point and the picture of the Android? Can you please provide me with the Android Version? You can find this by going into Settings, About Device, and "Android Version". How long has it been asking you to update? I am eager to hear back from you.

KevinR_VZW

Please follow us on Twitter @VZWSupport s

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Re: Samsung Tablet 7.7 - Cannot upgrade to ICS ERROR during attemped upload
Thark
Newbie

Hi Kevin, thank you for replying...

Just the Exclamation point, no message, and the pic of the android.

Android version is 3.2.

I have been getting the ICS update notification for about 2 weeks now. ()not consistent tho, about every 3 days.

Terry

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Re: Samsung Tablet 7.7 - Cannot upgrade to ICS ERROR during attemped upload
vzw_customer_support
Customer Service Rep

Thark,

Let's get that software downloaded for you. You can go to this website on a computer and download this and plug the tablet up and download the software. The website is samsung-kies.softworld.com. Keep us posted.

RobinD_VZW

Follow us on twitter @VZWSupporto

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Re: Samsung Tablet 7.7 - Cannot upgrade to ICS ERROR during attemped upload
Thark
Newbie

The url you posted errors...

Oops! Google Chrome could not find samsung-kies.softworld.com

Did you mean: softworld.­com


going to softworld.com i cannot find ics, or ice cream sandiwch. any thoughts?


I appreciate jqpettys input and am leaning his way ... to be rid of my tablet, and go elsewhere...


downloading an update should not be this time consuming.


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Re: Samsung Tablet 7.7 - Cannot upgrade to ICS ERROR during attemped upload
japetty
Specialist - Level 1

The way I got my i815 up to ICS was send it to Samsung.  The other way is if you have the insurance you pay VZW for each month is to call them they will send you a refurbished 7.7 and then you send yours back to them.  It is possible that they could replace your i815 with a different tablet if they don't have any refurbished i815's in stock.  After I got my tablet back with ICS from Samsung I sold it on Swappa.com because VZW does not support tablets in a good way.  I did get me a new tablet.  I purchased a NEXUS 10 and am very happy with that tablet.  That tablet has wifi and I just tether it to my phone with the wifi when needed or use some other wifi available.  Good luck at getting the ICS update but as you say it should not be that hard to get the update as it was promised.  Oh yes the newest NEXUS 7 you can use it if you want on the VZW network with an account and VZW SIM.

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