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Why can't I upload photos to my MAC?
skidiva
Newbie
‎07-23-2016 04:47 PM

With the recent "upgrade", I can no longer upload photos from my Samsung phone to my Mac computer. Not with Kies, Smart Switch or any other software I could find. I hate upgrades - somehow something always gets lost in the process. When I plug my phone into my Mac, it doesn't see the phone. The only thing that did happen was Dropbox suddenly opened and said "save your photos" - all of them, no selection, no viewing, so pretty useless. I need the photos off my phone! Help!

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Re: Why can't I upload photos to my MAC?
Ann154
Community Leader
Community Leader
‎07-25-2016 12:50 PM

Mac computers also might require the Android File Transfer. https://www.android.com/filetransfer/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why can't I upload photos to my MAC?
bd94s10
Specialist - Level 2
‎07-25-2016 08:29 AM

I've seen others post about this. Pull down the notification panel from the top of the device and change the option from charging only to the option to be able to transfer files or pics. I forget the setting name of hand. But that should be the help you need to resolve your issue. I think this changed post one of the updates.

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Re: Why can't I upload photos to my MAC?
Ann154
Community Leader
Community Leader
‎07-25-2016 12:50 PM

Mac computers also might require the Android File Transfer. https://www.android.com/filetransfer/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why can't I upload photos to my MAC?
vzw_customer_support
Customer Service Rep
‎07-25-2016 05:00 PM

Skidiva, I know how important it is to save your memories on your computer. Software upgrades are extremely important to your device and let's work on getting this issue resolved. Have you downloaded the Android File Transfer on your Mac computer? Please keep us posted.


GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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