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Why did I lose my device payment discount?
Xyvis
Sr. Member

So I got a Nexus 6p a couple months ago, and noticed on my bill last month that my $25 line access fee discount through the device payment plan vanished for my line (grandfathered More everything plan, 15GB for $100).

Any others with a Nexus 6P have this issue? I have had to call support twice to have a $25 credit applied to my account twice (last month's bill and this month's), has anyone been able to get this discount re-added?

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Re: Lost Device Payment Discount
vzw_customer_support
Customer Support

Xyvis, we want to make sure that you are receiving any discounts that you are eligible for concerning a Device Payment Agreement. As of 03/10/2016, new Device Payment Agreements on the MORE Everything Plan will not be eligible to receive the discount which will continue to be supplied to The Verizon Plan. It does appear, per your explanation, that you should be receiving this discount. I would like to further investigate this with you. I will be Private Messaging you to further investigate this issue.


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Lost Device Payment Discount
Ann154
Expert
Expert

Can you sign into your MyVerizon account online and add the Month2Month discount under the Change Features area?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Lost Device Payment Discount
Xyvis
Sr. Member

Unfortunately, no such feature is offered under the Change Features area. Nor should it be, as the line is still under a Device Payment plan (for 7 more months).

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Re: Lost Device Payment Discount
Ann154
Expert
Expert

So you have a device payment installment agreement on a different phone that isn't the Nexus 6p?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Lost Device Payment Discount
Xyvis
Sr. Member

Correct. However it should be noted that I previously had a Nexus 6 on this line which did not remove the discount. The payment plan was for the original Droid Turbo.

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A message from the Verizon Wireless Community<https://community.verizonwireless.com>

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Lost Device Payment Discount

created by Ann154<https://community.verizonwireless.com/people/Ann154> in Android - View the full discussion<https://community.verizonwireless.com/message/1417865#1417865>

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Re: Lost Device Payment Discount
Ann154
Expert
Expert

Bummer. Smiley Sad Maybe a rep can explain why it disappeared.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Lost Device Payment Discount
vzw_customer_support
Customer Support

Xyvis, we want to make sure that you are receiving any discounts that you are eligible for concerning a Device Payment Agreement. As of 03/10/2016, new Device Payment Agreements on the MORE Everything Plan will not be eligible to receive the discount which will continue to be supplied to The Verizon Plan. It does appear, per your explanation, that you should be receiving this discount. I would like to further investigate this with you. I will be Private Messaging you to further investigate this issue.


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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