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Why does my device freeze when I use Facebook?
scarfitup
Member

Why does my phone freeze up in Facebook?

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Re: Freeze
vzw_customer_support
Customer Support

It is difficult to navigate when the app keeps freezing. We are here to help.

Is the cellular data working for you with WiFi turned off? Meaning are you able to access the internet? Many times when an app freezes it is because of a memory issue.

I would recommend clearing the cache for Facebook.

Which device are you using? You can also find the steps here http://vz.to/MLDgRr


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Freeze
vzw_customer_support
Customer Support

It is difficult to navigate when the app keeps freezing. We are here to help.

Is the cellular data working for you with WiFi turned off? Meaning are you able to access the internet? Many times when an app freezes it is because of a memory issue.

I would recommend clearing the cache for Facebook.

Which device are you using? You can also find the steps here http://vz.to/MLDgRr


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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