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Why doesn't my computer recognize my phone after the update?
KPenn
Member

Since the most recent update, my computer no longer recognizes that I have photos on my phone.  How can I fix this?

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Re: Update
tikibar1
MVP MVP
MVP

I'm assuming your phone updated to the Marshmallow OS?  If so, the default USB mode is now charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade, tap where it says USB Charging, and change it to File Transfer.

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Re: Update
tikibar1
MVP MVP
MVP

I'm assuming your phone updated to the Marshmallow OS?  If so, the default USB mode is now charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade, tap where it says USB Charging, and change it to File Transfer.

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Re: Update
vzw_customer_support
Customer Support

I know how important it is for you to be able to view your photos where and when you need them, KPenn. What model Android phone do you have? What operating system is your computer? Was the phone or the computer updated?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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