Why has my comcast email stopped working on my phone?

[Roye805]

Comcast email has worked fine until I tried to send a picture by email. Now doesn't update. Only shows old messages.

[vzw_customer_support]

I'm sorry you're having issues with your comcast email Roye805. Did you make any updates on your desktop computer that may have affected your email on your phone. I would also recommend signing out of the email or removing it completely and setting back up as a new email. Please keep us posted.


KinquanaH_VZW
Follow us on Twitter @vzwsupport

[Roye805]

Do  you have step by step instructions to remove it and then re-install my email. I can't find them anywhere. Thanks.

[vzw_customer_support]

I would be happy to see if we have those instructions Roye805! What device do you have? Did you check the online support? If not, here it is: http://bit.ly/yN1P80

JoeLVZW
Follow us on Twitter@VZWSupport

[Roye805]

Samsung Droid Charge. thanks!

John

hgiayd

[vzw_customer_support]

Roye805,

I appreciate the device model details. I know it's important to have mobile access to your emails. At this time, this function has been retired from the phone, directly from the app. However, you still have options to access it from your phone, take a look here http://vz.to/1jLeezf .

AdaS_VZW
Follow us on Twitter at @VZWSupport