Alright. I will give this a shot. Approximately 2 weeks ago the signal strength within and around my residence suddenly decreased to the point that calls frequently failed in mid conversation or never connected in the first place. This was after ~ 5 years of absolutely perfect service! The change was clear and sudden, whereas I used to have 4 bars and then it quickly shifted to 1-2 bars and in some cases "No Service". The problem is definitely not an issue with my specific phone since it affects my wife's phone as well (I have an iPhone and she has an Android).
I went to the local Verizon store for assistance and they walked me through several steps to attempt to resolve the issue, but to no avail. They checked my zip code (07840) and their system indicated that my area should have great 4GLTE service. I also checked the Verizon coverage map available on the website to confirm their findings. The Verizon Store associate also said that Verizon is transitioning their tower equipment for the eventual move toward 5G service and that may be causing the issue, however I see that in an earlier post a moderator to this forum stated that is absolutely not the case. I would advise Verizon to inform their store associates not to make that claim as it is apparently untrue.
So to answer some of the questions I have seen asked by the site moderators on this and other threads regarding this issue. My zip code is 07840. This issue is impacting calls and text messages, and to a lesser extent data throughout all parts of the day. In the last 2 weeks there has not been any changes to the buildings, foliage, or the population in my area. This issue must be something that changed on the Verizon side of service. I understand that Verizon cannot guarantee service indoors, but that does not explain the clear and severe change in signal strength from the previous 5+ years. I do not intend to buy a network extender as there is no guarantee that it would resolve the issue since you have not been able to identify what the issue is. I hope you can provide resolution. Please advise. Thank you.
TA79, we never want to hear about how serviced has downgraded. Allow us to work towards a resolution. Over time there are things that can actually change in your area that can impact signal that we regrettably are not able to control. Have we been able to investigate this through a network ticket? When you are indoors & have trouble, we suggest using Wi-Fi for calls, texts & data. Have you been able to use that? AliciaD_VZW
After 2 days of research I have figured out why we are all having so much problems. It is the same talk over at all the other big carriers. They have sold us out to all the small carriers. Time to switch for sure.
Weak signal began about 2 weeks ago. My 6 year old mifi jetpack began fluctuating signal from 4g to 3g then 1x. Called tech support, did all the restarts, reboots, etc. etc. Went to my verizon store today and purchased a new ellipsis jetpack, got home connected my computer, then 10 minutes later, dropped signal completely. I have heard that with the new 5g construction underway, that the old towers may be affected. If so, the signals could have been compromised, and will Verizon restore signal to full strength for 4g customers. Our phones have excellent text and call but the data does fluctuate some when at home. Neighbors have similar issues. Zip code is 37814, 37708. This is not my equipment's issue. This is a signal issue.
We certainly want to keep you connected when it comes to your data. I'm glad to hear that you are able to call and text without any issues. Thank you for providing helpful information. I took a look at the zip codes you provided and all looks good with nor reported outages. You mentioned you mostly notice this at home. How far away to you have to go from your home before you notice an improvement? In the last 2 weeks, has anything changed in your area (new construction, events taking place, etc)?
Why is Verizon telling everyone to "Use WiFi Telephone" . Internet WiFi is a totally different service that Verizon customers are paying another provider for internet service. The fact is that Verizon has taken money for cellular telephone service that is supposed to be provided by a cellular telephone network so it will be PORTABLE. Is not PORTABILITY the whole reason Americans switched from Land Lines to Cellular phones? I think Verizon is using signal power for 5G and leaving the 4G customers CHEATED. I'm going to look for a cellular provider that IS NOT going to 5G. I don't need nor do I want 5G. I only want what I paid for and what Verizon used to provide years ago. It was once a reliable cellular phone service. Now, they ask, "Where is your phone not working well?" My answer is, "All over the USA. Where it used to work it no longer does. Everywhere".
We definitely don't want to lose you, and we don't want you to feel cheated in any way. I'm sure I can shed some light on the subject of indoor use. My family and I experience issues with our service in specific rooms of our home, so I completely understand what you mean about indoor use. It's a challenge with all carriers, simply due to the different things that play a factor with your service when you're inside (concrete, brick, or other building materials, foliage, tower relocation or antenna alignment, etc.). Here's a short but effective video that provides you with more details about the different factors that affect your service: http://spr.ly/6182GTV6K
No carrier can guarantee indoor coverage, and WiFi Calling is a great way to make sure you can count on your device to keep your calls and data sessions when you're inside. The following link provides more information: http://spr.ly/6604HG7Vw;
For weeks now myself included have inquired about the poor signal issue all we get is same repeat reply or replies yet no real answer or help beyond that I and other have been told qoute it's just your device inqoute i.e buy a new phone seems a lot of just your device all over the country happening a coincidence? Would think they would address the issue better