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Why won't my device stay on?
mrags
Member

SIII SCH-1535 :

My phone will not stay on when not connected to power (charger or usb). Battery indicates 92% charge.

Same behavior in SAFE MODE

Sometimes if I start it and just let it sit it will power up to the Verizon splash screen the restart over and over..never gets to the Lock Screen.

Suggestions??

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Correct Answers
Re: phone will not stay on when not connected to charger
mrags
Member

Phone was defective the battery tested OK at VZ store. Phone was replaced at no charge. Thank you verizon. S4 is much faster and brighter screen good in sunlight the SIII was not.

Smiley Happy

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Re: phone will not stay on when not connected to charger
bearone21
Leader

i always charged my samsung phones when off with the wall charger.

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Re: phone will not stay on when not connected to charger
vzw_customer_support
Customer Support

Having battery problems can be a bummer. Let's put you back in charge of your phone. Does your phone have any issue when you aren't plugged in? Any restarts or anything like that?


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: phone will not stay on when not connected to charger
mrags
Member

Phone was defective the battery tested OK at VZ store. Phone was replaced at no charge. Thank you verizon. S4 is much faster and brighter screen good in sunlight the SIII was not.

Smiley Happy

View solution in original post

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