Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Wi-Fi Calling is enabled, but does not work
Ritas0434
Member

Wi-Fi Calling is enabled, but does not work
Droid Turbo running Android 6.0.1
Settings->Advanced Calling-> ...
1) Activate Advanced -> "Service upgraded to HD Voice & Video calling"
2) Advanced Calling -> is ON / Enabled & "HD Voice & Video Calling" option is checked
3) Wi-Fi Calling ->  Emergency Address is entered and saved
4) Wi-Fi Calling -> When Roaming -> Set to "Prefer Wi-Fi"

Wi-Fi connection status is "Good" 195 mbps
Either 0 or 1 Cellular Strength Bars at work ( No Service or 1X mode displayed )
Try to make a cell call, at work ...
"Cellular network is not available"
"Connect to a wireless network to make a call"
is displayed.
What option do I need to turn on, to enable Wi-Fi Calling?

0 Likes
Re: Wi-Fi Calling is enabled, but does not work
vzw_customer_support
Customer Support

Those details are very helpful, and we want to make sure that your phone works as intended, Ritas0434. We need a bit more information about your phone's software version. Please share the Build number, which you can find if you go to Settings and About Phone.

 

- Antonio

0 Likes
Re: Wi-Fi Calling is enabled, but does not work
Ritas0434
Member

Build Number = MCG24.251-5-5
System Updates ...
Software Updated to 24.91.5
Applied = 2017-March-08 @ 12:08
Your device's software is up-to-date 

0 Likes