Wi fi conectivity

[Tparis52]

I cannot make calls using my router wi fi , I have always been able to make calls on my previous moto G6 play got a moto power 21 and now it says cellular service not available for calls . Even though it appears to recognize my router. Please help. I have no bars at my home but have always used wi fi

[vzw_customer_support]

We would be happy to look into this with you. Does your cellular service work outside of your home at this time? Are you utilizing a Network Extender or were you utilizing Wi-Fi Calling?

*Robert

[Tparis52]

I wasn't using a network extender, I can make calls only on the network when there is cellular service. When there is not I can not make a call using wi fi. Apparently a Verizon employee told me today that because I did not buy the phone through Verizon , bought it on Amazon, that the wi fi calling feature is not available. So I need to send this one back and purchase another through Verizon . It amazes me that any phone is made today without wi fi calling feature and that when you purchase it it doesn't tell you this . I paid full price for the phone it was. Unlocked and compatible with Verizon