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Wifi issue
r_blixt
Enthusiast - Level 2
‎02-09-2018 07:42 AM

I was having an issue connecting to my wifi.  I hit the forget on the connect screen and now it will not let me connect.  I keeps telling me incorrect password and (unchanged) is showing under the password.  Authentication error occurred.

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Re: Wifi issue
bearone21
Legend
‎02-09-2018 09:50 AM

turn off wi-fi, turn back on & retry!!

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Re: Wifi issue
r_blixt
Enthusiast - Level 2
‎02-10-2018 07:23 AM

I have turned off wifi and back on.  Did not work, still cannot connect.

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Re: Wifi issue
mama23dogs
Legend
‎02-10-2018 07:27 AM

Every time this comes up, the password or network key is being entered wrong.  It is case sensitive. 

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Re: Wifi issue
vzw_customer_support
Customer Service Rep
‎02-11-2018 07:49 AM

Being able to connect to wifi can certainly come in handy, r.blixt. bearone21 and mama23dogs have provided some helpful tips. Were you able to try to re-enter your home wifi password? Are other devices connecting to your home wifi without any issues?

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wifi issue
r_blixt
Enthusiast - Level 2
‎02-11-2018 08:00 AM

I was able to connect after I hit the top bottom on my router.  Thanks

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