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Will Verizon be updating the Motorola XT 1575 (Pure Edition to Nougat?
Habuman
Member

Will Verizon be updating the Motorola XT 1575 (Pure Edition to Nougat?

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Correct Answers
Re: Nougat Update
Ann154
MVP MVP
MVP

Because Verizon Wireless never sold that phone directly, they have part in deciding when or if the device model will get the update. That is the whole premise of a "Pure Edition" aka no carrier involvement.

Moto X Pure Nougat

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: Nougat Update
Ann154
MVP MVP
MVP

Because Verizon Wireless never sold that phone directly, they have part in deciding when or if the device model will get the update. That is the whole premise of a "Pure Edition" aka no carrier involvement.

Moto X Pure Nougat

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Nougat Update
Habuman
Member

Well - my wife uses a Moto G4 not purchased at VZW. It was updated to

nougat ~ 3 months ago. I t doesn't sound like us consumers are ever going

to get an answer to this. I'm starting to agree with the people that

indicate they will never by a Motorola product again.

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Re: Nougat Update
kathy65793
Sr. Member

I think this page may help you

Home - Motorola Support

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Re: Nougat Update
Habuman
Member

Thanks for the suggestion , however, the link failed. I have been to the

support page previously.

On Wed, Oct 4, 2017 at 12:04 PM, kathy65793 <forums@verizonwireless.com>

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Re: Nougat Update
vzw_customer_support
Customer Support

Habuman, we want you to have the best experience possible on that phone. Software update are sent to your device directly from the manufacturer. I apologize. We're unable to push the Nougat software update to your phone. Additionally, we're not provided with a date or time as to when the update will be sent to your phone. We apologize for this inconvenience.

 

 

LasinaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Nougat Update
Habuman
Member

Thank you for the feedback and information. I have always been satisfied

with my service from VZW over the years. I wish I could say the same thing

about the current level of existing customer support from Motorola AKA

Lenovo.

On Fri, Oct 6, 2017 at 1:53 PM, vzw_customer_support <