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Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

I just got a Galaxy Fold 2 and the quality of my voice connections (dropped calls, can't hear me, etc.) has dropped noticeably from the S10+ it replaced. Will forcing an LTE connection help? I think "no" because that's really a "data thing" not a "voice call" thing?

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Re: Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

I opened a ticket with support and am getting a Network Extender sent to me. But as an FYI I have found that switching to LTE seems to increase the signal slightly. -115 dBm to -112 dBm right now. But the number does change frequently so it's unclear if it helps.

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Re: Will switching to LTE from 5G improve voice call connections?
vzw_customer_support
Customer Support

aprayiii, congratulations on your new phone. We apologize for the issues you are having with your calls. You deserve crystal clear calls at all times and we want to help. Do you have the Advanced Calling setting turned On? Samsung Galaxy Z Fold2 5G - Turn Voice & Video On / Off

https://www.verizon.com/support/knowledge-base-233726/

JacobG_VZW

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Re: Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

Thank you for responding @vzw_customer_support ! Yes - I have HD Voice and Video Calling turned on.

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Re: Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

Hi, any updates?

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Re: Will switching to LTE from 5G improve voice call connections?
vzw_customer_support
Customer Support

We know how important it is to stay connected. Have you tried completing a network settings reset to refresh your connection? If you're not familiar wit t his reset, please see this link for the steps: https://www.verizon.com/support/knowledge-base-233688/ .

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Re: Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

OK I have reset and we will see how it goes this week.

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Re: Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

Refreshing the connection did not help this issue.

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Re: Will switching to LTE from 5G improve voice call connections?
vzw_customer_support
Customer Support

That sounds like a good plan, thank you for confirming. Please keep us in the loop if anything comes up sooner than later. Have a wonderful day! 

 

Just to let you know, we are currently offering open enrollment for device protection. I wanted to let you know in case this would benefit any devices you may have on your account without coverage. Here is a link to add the coverage: m.vzw.com/AddInsSocial

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Re: Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

?? I said did not help

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Re: Will switching to LTE from 5G improve voice call connections?
aprayiii
Novice

@vzw_customer_support I did this but it did not help. What is the next step?

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