Will the restocking fee be waived if device is defective?

[eming40]

After 4 hours dealing with support and several factory resets the device is not operating properly in comparison to another phone of the exact same model purchased at the same time. Will Verizon wave the fee for a defective device?

[bearone21 · Accepted solution]

sure, as long as you're within the 14 days of purchase..

[pherson]

AAnd yes the exact same make and model

[Ann154]

And maybe even the same color too.

[vzw_customer_support]

We want only the best for you, eming40! What concerns are you having with the device? I can confirm the restocking fee is waived if exchanging a defective phone for the same make, model and color.
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