Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Will the restocking fee be waived if device is defective?
eming40
Member

After 4 hours dealing with support and several factory resets the device is not operating properly in comparison to another phone of the exact same model purchased at the same time. Will Verizon wave the fee for a defective device?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Will the restocking fee be waived if device is defective?
bearone21
Leader

sure, as long as you're within the 14 days of purchase..

View solution in original post

0 Likes
Re: Will the restocking fee be waived if device is defective?
bearone21
Leader

sure, as long as you're within the 14 days of purchase..

0 Likes
Re: Will the restocking fee be waived if device is defective?
pherson
Leader

AAnd yes the exact same make and model

0 Likes
Re: Will the restocking fee be waived if device is defective?
Ann154
MVP MVP
MVP

And maybe even the same color too.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Will the restocking fee be waived if device is defective?
vzw_customer_support
Customer Support

We want only the best for you, eming40! What concerns are you having with the device? I can confirm the restocking fee is waived if exchanging a defective phone for the same make, model and color.
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes