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YouTube video not playing on Kyocera Cadence LTE phone browser
martchap415
Member

I have a Kyocera Cadence LTE, and I can no longer play videos in the web browser (YouTube). Videos on YouTube DID play fine on this phone 6 months ago. Is there an update to the system browser to play html 5 content / video?

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Re: YouTube video not playing on Kyocera Cadence LTE phone browser
vzw_customer_support
Customer Support

Martchap415, having a device that works properly to suit your needs is important. We’re here to help get to the bottom of these video playback concerns for you. Please know that not all video codecs are supported on this particular device so we definitely want to investigate this matter further. May we ask how your video experience has been on other websites?  Can you please confirm the current software version on your device as well? You may find this information by going into Menu > Tools & Settings > Settings > About Phone > Software Info > Software version.

 

SamanthaT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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